Privacy Policy

Effective Date: 11/07/2025
Business Name: iClean Dry Cleaners
Website: www.icleandrycleaners.com.au

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1. Introduction

At iClean Dry Cleaners, your privacy matters. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with our website, services, or staff in-store.

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2. What We Collect

We may collect the following types of personal information:

• Full name

• Contact details (email, phone number, address)

• Garment and service preferences

• Payment details (processed securely via trusted platforms)

• Feedback, reviews, or survey responses

• Website activity and browsing behaviour (non-identifiable)

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3. How Information Is Collected

We collect personal information when:

• You use our services in-store or online

• You submit a contact form or sign up for updates

• You contact us by phone, SMS, email, or social media

• You leave a review or participate in promotions

• You browse our website (via cookies or analytics tools)

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4. Why We Collect Your Data

We use the information we collect to:

• Deliver our dry cleaning and garment care services

• Confirm, update, and manage your orders

• Send SMS or email updates related to your order

• Respond to your enquiries and provide support

• Improve our website and customer experience

• Comply with our legal and business obligations

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5. Disclosure

We may share your information with:

• Service providers like SMS/email platforms, web hosts, and payment gateways

• Government or regulatory bodies, when required by law

We do not sell or rent your personal information to any third parties.

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6. Data Security

We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. However, no method of online data transmission is completely secure.

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7. Access & Correction

You can request access to, or correction of, the personal data we hold about you by contacting us directly. We aim to respond to all requests within a reasonable timeframe.

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8. Website Cookies & Analytics

We use cookies and tools like Google Analytics to monitor traffic and improve your website experience. You can disable cookies through your browser, but some website features may not work as intended.

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9. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

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10. Updates to This Policy

We may update this policy from time to time. The most current version will always be available on our website and will include the effective date.

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11. Contact Details

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For privacy-related enquiries, access requests, or feedback, please contact us at one of our locations:

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iClean Dry Cleaners (South Perth)

65A Angelo Street, South Perth WA 6151
0448 888 544
icleandrycleaners@outlook.com

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iClean Dry Cleaners (Booragoon)

3A/175 Davy Street, Booragoon WA 6154
0451 199 885
icleandrycleaners@outlook.com

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